In the last 5 years the bus sector has seen its market increase dramatically. Many cities already enjoy the service of the tourist bus, and in some of them there is ferocious competition between operators.
The tourists like this modality of tourism for its comfort and its globality. In addition, more and more services are offered on board, which complement the main activity. Services like a good audio guide system, USB chargers or vending machines, are indispensable if you want to maximize the tourist experience.
The satisfaction and experience of the tourists are key to being able to gain reputation as well as customer loyalty. Operators are increasingly willing to invest in new technologies, new buses as well as in guiding the business to the customer.
The operator who does not adapt to new trends has the danger of not meeting the needs of the customer and lose a market share that can be devastating to the business. The competition is tough, that’s why you need to have a mindset open to change and new technologies.